Work

What changed.

Not a logo wall. Three businesses, the thing that was broken, and what the numbers did afterwards.

A 3D ultrasound studio · San Diego, CA · 2026

Every booking lived in a text thread.

Two people running a boutique imaging studio, taking appointments over Instagram DMs, texts and missed calls. No record of who booked what, no deposits, no reminders.

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No-show rate 31%9%
Avg. response time 4h 20m40s
Bookings / month 4678

An independent real estate brokerage · San Diego County · 2026

Their leads were disappearing.

Leads arrived from four portals into three inboxes and one spreadsheet. Whoever saw it first worked it. Everyone assumed someone else had followed up.

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Leads with no follow-up 38%0%
Speed to first touch 19h2m
Deals in pipeline $1.4M$3.9M

A furniture importer + showroom · Chula Vista, CA · 2025

Nine thousand products, one spreadsheet.

Supplier feeds arrived as CSVs with different column names every month. Pricing was recalculated by hand. The website was always three weeks behind the warehouse.

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Catalog update time 3 weeks11 min
Mispriced SKUs ~4000
Products live 2,1009,340

Yours could be next, or it could be a bad idea. I will tell you which.

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